Refund & Return Policy

We want you to be satisfied with your purchase. Please read the following policy carefully before requesting a return or refund.

1. 7-Day Return Policy

We offer a 7-day return period. You must contact us within 7 calendar days of receiving your order to request a return.

To be eligible for a return, the product must:

• Be in the exact original condition in which it was shipped and received.

• Be completely unused and undamaged.

• Remain in its original packaging.

• Include all original accessories, parts, manuals, tags, and other items supplied with the product.

• Be accompanied by valid proof of purchase or your order number.

Products that have been used, operated, modified, assembled, damaged, or altered after delivery may not be eligible for return.

2. Unboxing Video Is Mandatory

An unboxing video is mandatory for any return, refund, damage, defect, missing-item, or incorrect-item claim.

Customers must record a clear, continuous video while opening the package for the first time.

The video should clearly show:

• The condition of the package before opening.

• The shipping label.

• The complete unboxing process.

• The product and all items included in the package.

• Any visible damage, missing parts, or defects.

Claims without a valid unboxing video may not be accepted.

The unboxing video requirement is intended to help us verify the condition of the product and packaging at the time of delivery.

3. No Returns for Change of Mind

We do not accept returns or provide refunds for change of mind.

This includes, but is not limited to:

• Ordering the wrong product.

• Choosing the wrong model, size, color, or variant.

• Deciding that you no longer want the product.

• Finding the product unsuitable after opening or using it.

• Purchasing the product by mistake.

Please make sure you have selected the correct product before completing your purchase.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, you must contact us within 7 calendar days of receiving the order.

Please provide:

• Your order number.

• Clear photographs of the product and packaging.

• A description of the issue.

• The required unboxing video.

After reviewing the claim, we may offer an appropriate resolution, which may include a replacement, replacement parts, store credit, or refund, depending on the circumstances.

5. Returns

All returns require prior approval from our customer service team.

Please contact us at:

Email: trendz.shoppin@gmail.com

Do not send any product back without receiving return instructions and approval from us.

Products returned without prior approval may not be accepted.

The returned product must be received in the same original condition in which it was shipped and received, including its original packaging, accessories, parts, manuals, and other included items.

6. Exchanges

Exchanges are not generally available.

An exchange may only be considered where the product is returned in its exact original shipped condition, unused and undamaged, with all original packaging, accessories, parts, manuals, and other included items intact.

Exchanges are subject to approval and product availability.

Used, opened, assembled, modified, damaged, or incomplete products are not eligible for exchange.

An exchange will not be provided simply because a customer has changed their mind or selected the wrong product.

7. Non-Returnable Items

The following are not eligible for return or refund:

• Products returned due to change of mind.

• Products that have been used or operated.

• Products that have been assembled, modified, altered, or tampered with.

• Products damaged through misuse, accidents, improper handling, or improper installation.

• Products missing original packaging or accessories.

• Products missing parts, manuals, tags, or other items supplied with the original order.

• Sale, clearance, or promotional items, except where the item is defective, damaged upon arrival, incorrect, or otherwise required by applicable law.

• Gift cards.

• Special-order or customized products, unless defective or otherwise required by applicable law.

8. Return Shipping

For approved returns resulting from a confirmed defective, damaged, incomplete, or incorrect item, we will provide appropriate return instructions.

If a return is approved for another reason permitted under this policy, return shipping arrangements and costs will be communicated at the time of approval.

9. Refunds

Once we receive an approved return, we will inspect the product and notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed after we confirm that your refund has been processed, please contact us at:

trendz.shoppin@gmail.com

10. Refund Approval

All refunds are subject to inspection and approval.

We reserve the right to refuse a return, exchange, or refund if the product does not meet the requirements of this policy.

We may request additional photographs, videos, or other information when reviewing a claim.

This policy does not limit any mandatory consumer rights provided under applicable law.

11. Contact Us

For any questions regarding returns, refunds, exchanges, damaged products, or this policy, please contact:

trendz.shoppin@gmail.com

We recommend contacting us as soon as possible if you experience any issue with your order.